1.0Graftonhttps://www.grafton.orgShweta Adyanthaya, Director, Communicationshttps://www.grafton.org/author/shwetaadyanthaya/rich600338<blockquote class="wp-embedded-content" data-secret="5FF3WnGsqV"><a href="https://www.grafton.org/striving-towards-superior-customer-service-are-we-there-yet/">Striving towards Superior Customer Service—Are we there yet?</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.grafton.org/striving-towards-superior-customer-service-are-we-there-yet/embed/#?secret=5FF3WnGsqV" width="600" height="338" title="“Striving towards Superior Customer Service—Are we there yet?” — Grafton" data-secret="5FF3WnGsqV" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript"> /* <![CDATA[ */ /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); /* ]]> */ </script> “A customer is the most important visitor on our premises; he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.” Mahatma Gandhi In today’s social economy, the key to standing apart from the competition is the ability to provide exemplary customer service. Although there are many tools, strategies and trainings available to help organizations provide exemplary customer experiences, it really boils down to engaging in three activities:https://www.grafton.org/wp-content/uploads/2022/08/logo.png1779417