{"version":"1.0","provider_name":"Grafton","provider_url":"https:\/\/www.grafton.org","author_name":"Shweta Adyanthaya, Director, Communications","author_url":"https:\/\/www.grafton.org\/author\/shwetaadyanthaya\/","title":"Striving towards Superior Customer Service\u2014Are we there yet? - Grafton","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"Fm7rfyXfpD\"><a href=\"https:\/\/www.grafton.org\/striving-towards-superior-customer-service-are-we-there-yet\/\">Striving towards Superior Customer Service\u2014Are we there yet?<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.grafton.org\/striving-towards-superior-customer-service-are-we-there-yet\/embed\/#?secret=Fm7rfyXfpD\" width=\"600\" height=\"338\" title=\"&#8220;Striving towards Superior Customer Service\u2014Are we there yet?&#8221; &#8212; Grafton\" data-secret=\"Fm7rfyXfpD\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/* ]]> *\/\n<\/script>\n","description":"\u201cA customer is the most important visitor on our premises; he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.\u201d Mahatma Gandhi  In today\u2019s social economy, the key to standing apart from the competition is the ability to provide exemplary customer service. Although there are many tools, strategies and trainings available to help organizations provide exemplary customer experiences, it really boils down to engaging in three activities:","thumbnail_url":"https:\/\/www.grafton.org\/wp-content\/uploads\/2022\/08\/logo.png","thumbnail_width":1779,"thumbnail_height":417}